Therapy EHR Software Built for Therapists, Counselors, and Mental Health Professionals

Yes. ICANotes links each progress note directly to the client’s diagnosis and the goals and objectives in their treatment plan, so updates carry forward automatically instead of being re-entered note to note. This keeps documentation consistent across initial evaluations, progress notes, and discharge summaries, and supports continuity of care across a client’s full course of treatment.

Yes. ICANotes is built as a HIPAA-compliant platform for therapists, counselors, psychologists, and social workers, covering documentation, telehealth, messaging, and billing within a single secure system. See our HIPAA compliance page for details on how ICANotes safeguards client data.

ICANotes doesn’t offer a permanently free plan, but you can try the full platform with a 30-day free trial — no credit card required. That gives you time to test note templates, scheduling, billing, and telehealth before choosing a paid plan.

ICANotes uses guided, menu-driven templates built specifically for behavioral health documentation, enabling therapists to complete comprehensive progress notes, assessments, and treatment plans in just a few minutes. Most required text is auto-populated, so only a few words require manual entry. This intuitive process drastically cuts charting time compared to generic medical EHRs and supports compliance with payer and audit standards.

ICANotes is scalable and intentionally designed for both solo practitioners and multi-provider group practices. It features customizable user roles, provider-specific calendars, flexible billing options, and multi-location support — making it easy to grow without switching systems. Whether operating independently or managing a large team, therapists can streamline workflows and practice management in one platform.

Yes — ICANotes includes built-in, HIPAA-compliant telehealth, including video sessions and secure messaging, alongside appointment scheduling, automated reminders, comprehensive billing, and secure payment processing, all directly inside the EHR. Therapists can manage the entire client journey — from booking and treatment to reimbursement and remote care — without leaving the platform.

Yes. ICANotes is a HIPAA-compliant EHR built exclusively for behavioral health, with security features designed to protect client records in accordance with the HIPAA Privacy and Security Rules. The platform includes role-based access controls, encrypted data transmission, audit logging, and automatic session timeouts to safeguard protected health information. Telehealth sessions and client portal communications are HIPAA-compliant by design. ICANotes also provides a Business Associate Agreement, or BAA, for covered entities, as required when working with a vendor that handles PHI. For practices subject to MACRA, MIPS, or ONC reporting requirements, ICANotes carries ONC 2015 certification, which includes security standards that work alongside your HIPAA obligations.

Therapists frequently praise ICANotes for its outstanding customer support by phone, email, and chat, as well as a rich knowledge base and training library. Users highlight 24x7 support availability, interactive webinars, and ongoing training as standout features that help ensure smooth onboarding and reliable use over time. The platform’s dependability and responsiveness are cited as major reasons for high satisfaction and long-term loyalty to ICANotes.