Ira Richard Morgenstern, MD
Ira was raised in Rahway, New Jersey. He went to Rutgers University and Tufts Medical School. He did his psychiatric residency at New York Medical College, Metropolitan Hospital.
Over the course of his professional career Ira did many things, including a private, psychotherapy oriented private practice which slowly segued into a psychopharmacology practice, as the medications got better. Also, he was a consultant, at various times in his career, to nursing homes, schools, prisons and other such institutions in his area.
He was, for a number of years, the Medical Director of one of New Jersey’s State Psychiatric Hospitals where geropsychiatric patients were treated. Ira was an early computer enthusiast and bought a TRS80 in 1978. He deeply regrets throwing it away some years later. On it, he taught himself Basic. He still remembers that CLS= Clear the Screen.
Around 1995 Ira decided that writing the same phrases over and over was not how he wanted to spend his professional time, and that a computer could do it. Fortuitously, the salesperson at MacMall suggested he buy and teach himself FileMaker. Ira decided that if he could just push a button that put into his note, “Patient convincingly denies suicidal ideation or intent” he would be happy. ICANotes flowed from that desire. He considers the years spent using his own program during the day and adding new features or fixing bugs in the evening the best part of his career. However, an inexpertly written program and a business are two widely different things. ICANotes was a hobby until his brother Don Morgenstern and his daughter's friend Dave Fencik responded to Ira’s pleas for help. Without Don’s business savvy and Dave’s technical savvy it would still be a hobby. Without Mark Conrad the program would still look silly and run slowly. Without Courtney the company would grind to a halt.
Founding Partner, President
Don was raised in Rahway, New Jersey in a house with a small family business (a Medical Laboratory) attached. He started his first business (a Marina Snack Bar) at 16. Don went to Ohio State University and got an MBA at Long Island University. He then started his second business; The Library Sign Company, which provided signs to libraries across the United States.
Don joined ICANotes when it seemed to have as many bugs as buttons, and his valiant service as business manager, flak catcher, and unpaid employee was instrumental in getting the company going.
It was Don's insight that ICANotes is a customer service company first and software second. Also, he has an unrivaled talent for finding talented people and for insisting on unending improvement in programming, technology, reliability and, of course, customer service.
Don is married, has two grown children, is a Master Gardener and has an extremely small carbon footprint due to his interest in geothermal, solar voltaic, and other renewable energy technologies and products. He lives in Annapolis, Maryland.
Partner, Chief Architect
Dave grew up in Moonachie, NJ (a real place). He is an identical twin and a born computer expert. He began taking things apart as soon as he could walk and wrote his first computer program on a Commodore 64 when he was 8. He was voted "most intellectual" of his high school class. He was a Computer Science major at Rutgers and seems to know everything there is to know about computers, the Internet, and hacking....er, computer security.
Dave began providing advice to ICANotes while he was still in college and joined the company soon after graduating. He oversaw every technical aspect of the early company, including the all important migration from a simple, stand-alone program to an internet program based in a data center in a server farm. Dave is happiest solving technical problems, monitoring and integrating cutting edge technologies into ICANotes.
Dave enjoys the outdoors. His favorite activities are running, cycling, snowboarding, and snorkeling. He is proud to ride his bicycle into town every day to drink coffee at the local coffee shop and visit the local market.
Dave found the girl of his dreams and married her. They currently live in Maywood, NJ.
Partner, Chief Developer
Mark grew up near Washington, D.C. He went to Vassar College, then completed a Masters degree in Psychobiology from the Univ. of Michigan where he studied visual perception. Not wanting to spend his life in a research lab with monkeys, he trained in Chinese Medicine in Santa Fe, New Mexico, and practiced acupuncture for five years.
Mark started to teach himself programming in 1986 after he saw a six year old make a drawing using the mouse on a Macintosh. He has worked as a consultant designing FileMaker database systems at the Dept. of Energy, Qwest Telecom, GE, and most recently a five year stint at Eli Lilly prior to joining ICANotes.
Mark never seems to settle down - he just loves to be stimulated by new challenges. He also loves to listen to music, ride his mountain bike, teach Yoga, and take long walks with his wife.
Partner, Chief Customer Officer
Courtney was born in Kentucky but was an "army brat" and grew up on army bases from California to Panama.
ICANotes Partner Don Morgenstern had coffee every morning at the City Dock Coffee Shop where Courtney was the manager and he noticed how efficient she was and how easily she got along with customers and co-workers. He offered her a job in 2008 and was impressed that she expressed a loyalty to the Coffee Shop. Nevertheless, she accepted a part time job and quickly impressed Don, and everybody else, with the speed at which she learned, her willingness to ask questions, her perfect record keeping, and her facility with customers and their support questions. After giving the coffee shop ample notice she joined ICANotes full time and soon became an equity partner.
Courtney lives in Annapolis, Maryland with her two sons and their cat, Sushi. In her spare time, Courtney enjoys singing karaoke, executing DIY projects around the house, and cooking/baking for her friends and family.
Partner, Chief Executive Officer
Sandy was raised in Laguna Hills, California. She went to Stanford University where she majored in communication. Sandy began using her first computer, an Apple II, at the age of 12 and by age 15 was using her computer skills professionally. She was voted “most likely to succeed” in high school and “most likely to stay up all night typing your paper, baking you a cake, and driving you to Fresno” in her college dorm.
An avid reader, Sandy has a lifetime love of learning and embraced the potential of the internet early on. She created and operated her own e-commerce website in the early 1990’s. As someone with a fairly unique balance of left and right brain capabilities, she enjoys tackling new challenges that require both creative and analytical thinking. Consequently, her career path has included a diverse range of experiences and given her the opportunity to gain a comprehensive understanding of business operations. She is highly process-oriented and focused on continuous improvement.
Sandy has a versatile background in business administration and marketing. She joined ICANotes after working for a non-profit agency that provided mental health services to traumatized children and their families. Sandy enjoys helping more clinicians discover how ICANotes can address their practice challenges, and developing product strategies that align with market and customer demands.
Sandy lives in Crownsville, MD with her teenage daughter, foster daughter,three dogs, and African Grey parrot. In her spare time, Sandy enjoys playing Boggle (online of course), tennis, and skating with her LandRollers. She is currently learning the crafts of quilling and stained glass.
Chief Technology Officer
Randy was born and raised in southern New Jersey. He is a life-long sailor and enjoys cruising on bigger boats and racing on smaller ones. As a natural result, he now calls Annapolis Maryland home. He has perfected the art of making slow moving things feel fast: sailboats, bicycles, autocross, and rowing.
Randy’s interest in computers started at a young age when his dad brought home the programming manual for the then brand-new PDP-8. Shortly after, he constructed a 3-bit mechanical computer. It went on from there. He was trained in Physics at MIT and then in Computer Science at RPI. After serving as a Naval Officer in the Submarine fleet, he worked on advanced systems for the DoD. The progression from Physics to Computer Science was natural as he needed bigger and bigger calculators for the acoustic and AI models he developed. Thematic along this path is a strong drive to ensure that the computer systems we develop are used to augment human decision making and do good in the world.
Chief Architect - New Products
Mark grew up in upstate New York and moved to Maryland in 1985. He met his wife, Anne, in 1988 and they were married shortly after. Mark and Anne have two adult boys and they enjoy spending family time together.
Mark has been a part time musician his entire life performing in many musical groups ranging from big band, rock, pop as well as wedding bands. Mark plays piano, guitar, bass guitar, and trumpet.
Mark has led architecture for multiple start-up companies in his career of which two concluded with public offerings on the NASDAQ. He has architected, built and deployed many systems in both the computer based testing and the healthcare industry. As a software architect, Mark has architected telehealth monitoring solutions ranging from in-patient ICU, hospital floor, and outpatient in-home remote patient monitoring solutions.
Mark has a passion for all things related to software and software development.
Joel grew up in Moonachie, NJ. He has always had an amazing ability to fix things. When he was in grammar school, he made money by fixing all the other kids’ bicycles. Joel went to Montclair State University, and graduated with a B.A. in Sociology. He started his career in the service industry, working in a corporate restaurant while he was in college.
After graduating college, in order to pay off his student loans, Joel actually got a job in the student loan industry. There he held various support roles, and eventually migrated into quality assurance and project management. He has brought his scrupulous attention to detail and relentless problem-solving mindset to the ICANotes support team.
Joel has lived in North Jersey for most of his life, and has recently moved back to his hometown of Moonachie. He lives there with his wife, their son, two cats, and a dog. In his spare time he likes mountain biking, snowboarding, gardening and home improvement projects.
Born in Buffalo, New York, Septimus Bean has moved all across the country, and has lived in Ohio (where he attended Kent State University), Arizona, and Baltimore, Maryland, where he currently resides with his three daughters and his wife, Jen.
Septimus comes from an entrepreneurial background, but also spent many years as a stay-at-home dad. He currently serves as a Filemaker Developer for ICANotes, and enjoys troubleshooting and making ICANotes easier to use for the average customer.
In his spare time, Septimus plays poker, tends to his numerous salt-water aquariums, and enjoys adding to his ever-growing collection of tattoos.
Damien has a bachelor's degree in English and creative writing from the University of Southern Maine and a post-baccalaureate computer science minor from Tufts University. He also has a graduate certificate in theory, literature, and culture and taught summer school English for a couple of years after completing an extended teacher education program.
Damien's work background is broad and includes several years of database, data, and product management experience. Damien currently resides in New Hampshire. He has a strong interest in Japanese culture and hopes to travel there someday. He is a fan of authors Neil Gaiman and Isaac Asimov, enjoys poetry and haiku, and is a long-distance member of the Indianapolis Haiku group.
Huy was born and raised in Orlando, FL where he attended the University of Central Florida obtaining a degree in Legal Studies. After trying many things, he found a passion in software development.
Huy enjoys cooking, going out to the movies and trying new places to eat. In addition, his daily routine involves going to the gym at night to release stress. Huy also has a passion for cars where he spends most of his non-working moments thinking about.
Huy is a valued addition to our ICANotes team!
Tyler was born in Norfolk, Virginia into a military family and currently resides in Virginia Beach, VA with his partner. Tyler grew up playing a variety of video games, notably computer games, which planted the seed for his interest in computers at a young age. He loves solving challenging problems and helping others, which he notes were the two main factors that led him to join the ICANotes team.
Tyler's hobbies include gaming, organic gardening, cooking, soccer (go gunners!), working out, and camping. He also enjoys traveling and learning foreign languages.
Paula grew up in the San Francisco Bay Area of California. She learned at an early age she was
mechanically inclined using power tools at thirteen, roofing a barn at 14, and fixing 50,000-watt tube amps
at 17. As a young adult, she moved to Mexico (Guadalajara and Mexico City) where she became fluent in
She worked in Seattle managing an onsite travel account for a Fortune 500 company where she was
recruited by the art department to build a database to manage contracts for the entire organization. She
taught herself FileMaker in order to accomplish this and has now been a certified FileMaker developer for
more than two decades. In 2016, she was part of the winning team for the FileMaker Developers Cup
Challenge in Las Vegas, NV. More recently, she has been honing her web development skills in PHP and
Paula now lives in Chapel Hill, NC with her husband and three kids. Her fourth and eldest child is married
with two kids making her a very proud grandmother. She enjoys training in ice dancing, playing in a USTA
tennis league, traveling, and redesigning and remodeling her home.
Born in California, Brian has lived most of his life in Minnesota. He spent the first 5 years after high school with the US Navy working in the intelligence center of the USS Forrestal (CV-59). If you look really close on the Wikipedia page for the USS Forrestal you will see members of the crew forming the number 108 on the flight deck as the ship passes through the Suez Canal. Brian helped make up the number 1 in that image to help signify the 108 consecutive days they were at sea.
Brian studied photographic quality control at the Rochester Institute of Technology and has worked in some form of customer service his entire career. He has experience working for a portable x-ray company, Wal-Mart, and Wells Fargo prior to his employment with Haven Center.
Brian lives in North Branch, Minnesota with his wife, daughter, and an annoying little dog that is too cute not to love. He looks forward to working with a wide variety of people and immersing himself in the diversity. He loves to fish throughout the year and enjoys cooking, especially when he can create something new or perfect an old favorite. He fully embraces his role as “The Cheering Dad” for his daughter’s travelling volleyball team (Go Vikings!) and looks forward to the day he can travel with his wife to far off lands, produce wine from his own grapes, and enjoy some downtime with his family at their very own vacation home in a very warm climate.
Chief Interoperability Officer
Ed grew up in Upstate New York, where he still continues to live with his family and critters. He enjoys a plethora of activities that include fishing and hiking to find amazing hidden places in mountains, caverns and waterfalls. He is also an avid drone flyer. Ed enjoys home improvement projects and figuring out how to fix all things big and small. He is fluent in Polish, and loves talking about polka, pierogies, and how to make homemade kielbasa!
Ed joined ICANotes after working for multiple fortune 500 companies. He continues to expand his passions with technology, assisting clients, and making sure that everyone gets individual outstanding customer service tailored to their needs.
Jeff was born in Pennsylvania, and has lived all over the United States, having grown up in California, lived in Illinois as a teen, and moved to Maryland for college before finally settling down in Florida, where he now lives with his wife, two kids and new grandson.
Jeff likes writing code and tackling the challenges involved with developing software, which he has done for the insurance, EMR/EHR, and IOT industries.
An avid motocross enthusiast, he has ridden dirt bikes his entire life, and when he’s not working or spending time with his grandson, Jeff can be found at one of the local motocross tracks.
Sanjiv was born in Denver, Colorado and grew up in Texas, Virginia, and Pennsylvania. He currently resides in New Jersey.
In his career, Sanjiv has primarily focused on the strategic implementation for thousands of providers (small to large size) and EMR/PM software product management, in addition to contributing to the overall company strategy. He has led key product transformation initiatives such as the conversion from ICD9 to ICD10 and transitioning to the electronic prescribing of controlled substances in his career.
He has worked at EMR/PM, Clearinghouse (EDI), and Revenue Cycle Management (RCM) companies which have ended up in three exits (acquisitions).
Sanjiv graduated Cum Laude from Drexel University and is currently a Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO). He enjoys spending time with his family, which includes their goldendoodle, Hudson. He’s an avid basketball fan (go Sixers!) and is exploring woodwork/furniture building.
Russell was born in Roanoke, Virginia, but grew up in the five boroughs of New York City. He moved to New Jersey and currently resides there.
In his life and career, there has been a common thread - to help people through technology. Russell has always carried that passion, beginning with his time as a substance use counselor in Staten Island. He’s worked with HCM software, focused on implementing HR tech in small businesses. Human services tech became a calling working in the non-profit world.
Along with a passion for behavioral health technology, Russell also has a passion for agile methodology in software development, and holds a Scrum Master (CSM) certification, and is currently working towards a Product Owner (CSPO) certification.
Russell spends his free time with his wife and daughter, cycling all over New Jersey, writing compulsively, and supporting lost cause local pro sports teams in soccer, hockey, and baseball.
Jennifer was born in Williamsport, PA and moved many times throughout her childhood, but she spent most of it in the small town of Elizabethville, PA. She currently resides in the even smaller town of Glenville, PA in South Central PA with her husband, four children and six fur-babies.
Jennifer graduated from Penn State University with a bachelor's degree in Computer Science. She also holds an associate's degree in Math Education from a community college and recently completed a Certified Nursing Assistant program. Jennifer started her career in IT as a software developer for the US Navy while in college, then moved on as a software developer for a local chocolate manufacturer, medical journal printer and a small Behavioral Health EHR vendor. As her career progressed, she was led to focus more on operations, customer success, quality assurance of the product and guidance in product development, but she never stopped digging into the code. Jennifer's journey and passion for patient advocacy then led her to vocational rehabilitation where she assisted individuals with disabilities to obtain and maintain employment. This experience has given her a deeper appreciation for the power of an EHR and a deeper empathy for the providers using it. She is looking forward to returning to IT as a member of the ICANotes team.
In her free time, Jennifer enjoys spending time with her family, camping, working on home improvements, gardening, going on hikes, walks, road trips, capturing sunsets, chasing rainbows and handing out Free Hugs at the square in Hanover PA.
October Boyles, RN, MSN
Chief Clinical Officer
October has been a Registered Nurse for over 15 years. She is board certified in Mental Health and Psychiatric Nursing. She holds a Bachelor of Arts from the University of North Carolina at Greensboro. She also graduated with bachelor and master degrees in Nursing from Western Governors University. In 2015, she was on the USA team in the World Riverboarding Championship held in Guatemala. October loves the thrill of whitewater rivers but also enjoys the serenity of the ocean as she is an avid scuba diver. She also enjoys wine festivals and making sushi. October currently resides in Charlotte, North Carolina where she was born and raised.
Racheal Morris, RHIT
Racheal was born in Georgia and has almost always lived near the east coast. She met her husband Ben in college, and they settled down in Atlanta, GA. Not long after, their family grew by two as they added twin daughters to the count. Besides being a mom of multiples, Racheal has a Certificate in Medical Coding, an A.A.S. in Health Information Technology, and a Bachelor’s in Interdisciplinary Studies. She is a Registered Health Information Technician, an experienced HIM manager and medical coder, and is very compassionate about her work.
Racheal first met Don, Richard, and Liz while working at Saint Simons By-The-Sea Hospital as the Medical Records Manager/Privacy Officer and was very impressed with not only the program, but the individual and group trainings that were offered. She had a lot of ideas and suggestions and was eager to share these; so, when the opportunity arose to be a part of the ICANotes team, it was a no-brainer.
Racheal loves playing softball, riding her bike, and trying to play tennis and golf. Most of her free time is spent going outdoors and entertaining her daughters. In her spare time, Racheal is a member of the Rails-to-Trails Conservancy, which is a non-profit organization that turns old, unused rail lines into recreational trails for walking and biking across the country. She enjoys the beach and hopes to retire one day in a place with lots of white sand and clear blue water.
Janina was born in Caracas, Venezuela before moving with her family to Alexandria, Virginia in 1981. She graduated from T.C. Williams High School (TITAN PRIDE!!). While in her senior year, Janina started her first job at an OB-GYN office as a file clerk. It was there that she was first introduced to and fell in love with the medical field. Janina became a CMA/Phlebotomist and worked in the medical field for 15+ years applying her expertise in patient care. Janina always strives to deliver the best quality care and support to everyone she encounters.
In 2011, Janina moved to Maryland with her four sons, and Lola her 11 year old German Shepherd . Her family loves living in the D.M.V. area. In her free time she enjoys everything from boating, fishing and crabbing to visiting local farmers markets and attending concerts and local events and just riding in her Wrangler.
Larry was born and raised just outside of St. Louis, MO. Since graduating from Central Methodist University, he has worked in many facets of the healthcare continuum, mainly from a billing and accounting standpoint. He has worked in an acute care hospital, home health care, skilled nursing, and independent and assisted living facilities. After working as a Business Office Manager in a nursing home, he went to work for the software company that he had used at that facility. He transitioned into training and support and found it an easy transition since he had been in the same boat as most of the users. He has since worked with several different software vendors, training and supporting their products.
Larry loves watching sports, especially when any of his four daughters are playing. Although it has been a few years, he and his wife enjoyed coaching girls' basketball as their daughters were growing up. In his spare time, he enjoys working, playing and being outdoors.
Josh currently lives in Maryland, but he was born and raised in Delaware, where he spent many years working for his family's automotive repair business. Josh graduated from Wilmington University with a bachelor's degree in marketing. He joins ICANotes with seven years of customer service and technical support experience, most recently in a technical role with DrFirst. He enjoys customer service and is passionate about helping people and problem-solving.
In his free time, Josh enjoys photography, classic rock n' roll music, playing the guitar, riding motorcycles, working on old cars, and spending time with his wife, their families, and friends.
Twyla Orr, RN, MSN
Twyla is a Registered Nurse with more than 14 years of experience in the acute psychiatric setting, holding a Bachelor of Science degree in Nursing from Gardner-Webb University in Boiling Springs North Carolina. She also graduated with a Master of Science in Nursing – Nurse Administration from the University of Phoenix and has earned a post Master certificate in Nursing Education from Gardner-Webb University.
Twyla teaches in a pre-licensure nursing program at a local university and enjoys spending time with her rescue dogs. She has also practiced martial arts for more than 30 years and has obtained a 4th Degree Black Belt and Master Instructor Black Belt rank in Taekwondo, and has toured South Korea with her Taekwondo Team, having trained at the Kukkiwon - World Taekwondo Headquarters.
She currently resides in Gastonia, North Carolina.
Misaely was born in Santo Domingo, Dominican Republic. At the age of six, she moved to Queens, New York where she became an avid book reader. She often made frequent trips to libraries where she would fall in love with titles such as Harry Potter, House of Night Novels, and The Twilight Saga. Years later Misa, her nickname, began her career as a trainer at Convergys. She would soon make a career change as her passion for the medical field grew as a result of her favorite show: Grey’s Anatomy.
Misa has a five-year-old son. Her idea of downtime is a relaxing trip to the beach with her family, along with the company of a good book to soak up the sun. She also has an extensive succulent collection on which she spends most of her free time on weekends tending to and striving to keep all her “girls” alive.
Tom is a technology & music enthusiast who brings a decade of financial and hospitality management experience to ICANotes. He currently resides in NJ with his wife and their daughter. Tom enjoys spending his free time playing music and cooking for his family. Fun fact: Tom plays 5 musical instruments.
A born and bred Californian, Crystal grew up along the beautiful shores of the gold coast, and currently resides in sunny Bakersfield with her husband, who is a science instructor at a local college, and their cat, Oliver and dog, Winston.
Before and after earning a BA in Art from Cal State Channel Islands, Crystal worked as a medical biller for Medicare patients with secondary insurances, performed quality assurance for a large customer support team specializing in social gaming, and provided administrative support to a small counseling group. In 2013 Crystal graduated magna cum laude from Fielding Graduate University with an MA in Media Psychology. Her thesis, "Leveraging Technology for Aided Learning", focused on how mobile technologies can be effectively used to augment current and sometimes outmoded pedagogies in the classroom. Before joining ICANotes, Crystal worked in the field of third-party reproduction, providing administrative and social media support to a small agency that provided services in both surrogacy and egg donation.
In her free time, Crystal enjoys writing, and has at present published more than twenty books. Together with her husband she hopes to plant roots in the community of Bakersfield, start a family, and travel the world.
Kate grew up in the wondrous city of Lansing, MI. She spent her childhood traveling around Michigan and exploring the beauty & majesty it has to offer.
Kate moved to northern Michigan, after college, and started a new life at the ‘tip of the mitt’. She enjoyed the peaceful nature of the area, immensely. In recent years, she moved to the warmer climate of northern Indiana, just outside of South Bend.
Kate’s love of computers started at age 5, and has continued to grow ever since then. A self-proclaimed nerd, she also enjoys watching tv & movies, writing songs, & singing with her band. Kate & her husband spend their free time exploring nature with their pup, Dali.
Lovely Mae Solitario
Lovely is experienced in customer support, before ICANotes she’s been with Bell Canada and AT&T and that helped develop her skills.
She was born and raised in the Philippines, and currently resides there. She’s aiming that one day she will be able to travel to multiple places in Asia and around the world.
Lovely loves cooking, binge-watching movies, and reading manga. She likes outdoor activities and playing Badminton, Tennis, and Frisbee.
Tim was born in Albany, New York and has moved around for most of his life, living in several different states and even a couple of different countries. The place he loved living the most was in Germany.
He has been living in Colorado for the past 4 years and has enjoyed every second of it.
Prior to working at ICANotes, his last job was as a Bowling Mechanic. Tim enjoys reading, building computers and playing video games. He is an avid bowler and has bowled a perfect score.
Justin has spent a good part of his life in rural Texas where he stays with his wife and their little boy (and their dog and snake).
His interest in technology started at a very young age when he would take apart clocks and radios with the help of his twin brother. Justin’s technical interests shifted away from electronics and into computers in his teens, and has grown since then.
Aside from experimenting with networking and storage equipment, Justin loves to play video games, listen to / play music, and has been an avid Dungeons & Dragons player for most of his life.
Joey was born in Cheyenne, Wyoming. Being the child of the military, much of their early life was spent moving across the USA.
This has persisted in their adult life, having lived in places such as Indiana and Arizona, as well as all over the DC-Maryland-Virginia area.
Prior to joining ICANotes, Joey’s experience was primarily rooted in customer service, having worked various customer facing roles. In their free time, Joey enjoys games of all kinds but especially video games as well as reading and writing.
Mariam currently lives on the West Coast with her husband and cat. She enjoys cooking, learning new recipes, reading, and playing video games with her husband. Mariam’s guilty pleasure is watching bad horror movies. She has been the “go-to” IT person in her family since she was in Middle School, and it really pushed her in this direction. Mariam is excited to be with ICANotes and learn new things. A random fact about Mariam is that she can make really good Borscht!
Ana is born and raised in Nicaragua and lives there with her husband and her lovely pets (7 cats and 1 dog). She enjoys cooking, barbecues, road trips, and going to the beach. She brings to ICANotes 11 years of customer service experience. Random fact: She has an extensive cactus collection!
Chrystal comes from the Twin Island State of the Republic of Trinidad and Tobago, which is the most southerly isle of the Caribbean. She currently resides in Trinidad.
Prior to ICANotes, Chrystal was an IT Support Technician at Topaz IT Solutions & Services as well as an IT Technical Assistant at The University of the West Indies, Trinidad. These roles utilized her Bachelor of Science Degree in Information Systems Management, working closely with clients, providing software & hardware training and support, computer repairs & installations.
In her free time, she spends time with her family, plays online games, and watches Anime with her Fiancé; she loves to cook Italian food and cares for her 3 birds and 2 turtles.
Jamie grew up in Annapolis, Maryland and graduated from St. Mary’s College of Maryland with a dual major in Economics and Latin American Studies. Shortly after college, he moved west to San Francisco. While living in California, Jamie worked as an entrepreneur on several digital health startups.
Jamie recently returned to the East Coast to be closer to family. He now lives with his wife and Australian Shepherd, Birdie, in Baltimore. Jamie is an avid runner and mountain biker and is learning the mandolin.
Sales & Marketing
Robyn was raised in Southern Virginia and realized her love for sales and marketing early on in high school, selling advertising space to local businesses in the high school yearbook. She has spent over 14 years gaining diverse experience in sales & marketing with various organizations, the majority being medical.
Robyn relocated to Indiana in her early 20’s, where she met her Husband and made it her permanent home. As a mother of 3 including toddler twin girls, and step-mother to two, Robyn stays fairly busy. However, in her free time she enjoys team Volleyball, playing the piano, and working towards her goal of one day running a full marathon.
Sarah was born and raised in Annapolis MD. Her work background includes caregiving and sales. Living on the river, she enjoys kayaking and photography. Sarah is also a great cook who enjoys road trips and traveling. Her hobbies include animals, nature, hiking, and camping.
Caitie graduated from Lock Haven University of Pennsylvania with a bachelor’s degree in Criminal Justice. She currently lives in Gettysburg, Pennsylvania but she hopes to soon build a tiny home in a bus so that she can travel the country.
Caitie has a love for all things Harry Potter, Disney, and cats. In her spare time, Caitie plays for and is General Manager of a competitive adult community quidditch team in Philadelphia, which is where she spends almost every weekend for practice unless travelling elsewhere for a tournament. She is a welcome addition to ICANotes!
Jordan is a digital marketing specialist based out of Springfield, Missouri. He prides himself on his multi-faceted skill set & is constantly seeking out the latest digital marketing techniques. Jordan is an aspiring video producer who has created multiple award-winning short films. He also enjoys giving back by providing complimentary digital marketing services to non-profits in his area. In his free time he likes watching sports with friends, floating on his kayak, practicing yoga, & playing music.
Ivy was raised in Philadelphia, Pennsylvania. She graduated from Pennsylvania State University with a Bachelor of Science Degree in Health Planning and Administration. She has been working in healthcare selling software for over 18 years. She is passionate about her work and has extensive background with various practice management and EMR systems. While working for Siemens for over 11 years, she had the opportunity to travel around the country selling healthcare solutions to hospitals and physician groups.
Ivy lives in Cherry Hill, New Jersey with her husband and her teenage son. In her spare time Ivy enjoys spending time with her family as well as working out, pickle ball and playing word games.
Angela is originally from Oceanside, California, and currently living in Indiana. She still hasn’t adjusted to Indiana winters. She has four children and one grandchild.
She has many years of experience with sales and marketing in the fitness industry.
Angela enjoys time with her family and friends, being outdoors, singing, working out, and cooking.
Kyle was born in Albany, New York and currently resides in Culpeper, Virginia. He counts his brother and two cats as roommates. Kyle has an extensive background in technical support, working with products ranging from tax preparation and gaming software to electronic health records here at ICANotes prior to joining our IT department.
Kyle's hobbies include building PCs and gaming with friends. He has traveled around the world to places such as England, Germany, Israel, Cyprus and Portugal, and hopes to continue his world travels.
Logan was born in Arizona, but lives in Colorado Springs, CO with his wife, Kelli, and their two-year-old daughter, Pixel. He currently attends Pikes Peak Community College, where he is working towards an associate of applied science degree in computer information systems. In his spare time, he enjoys playing ultimate frisbee, video games, dabbling in Visual Studio and spending time with friends and family.
David Sugar was born and raised in Baltimore, Maryland. He graduated from Hobart College with a degree in Computer Science. After graduating from Hobart, David spent a number of years working in IT in education. During this time he completed his master's in Applied Information Technology at Towson University. Outside of work David enjoys traveling, swimming, skiing, sailing, kayaking. He has also served on the boards of a number of different organizations.
Maria is from Alexandria, Virginia and currently lives there with her three kids, husband and their dog, Ivar. She graduated from T.C.Williams High School (Titan Pride!)
She is also the oldest of 5 siblings and comes from a large Salvadorian Family, which she enjoys being around.
She is currently working on being certified as a IT support professional through Google program., and in her spare time, she enjoys being with her family, being outdoors, going camping, watching movies and playing games.