EHR Built for Integrated Behavioral Health and Primary Care
Most EHRs were built for one type of care, and it shows. ICANotes is built for integrated practice, where behavioral health and primary care teams share patients, share records, and move fast without dropping the clinical ball.
What Is Integrated Care, and Why Does Your EHR Matter?
Integrated care is the systematic coordination of mental health, substance use, and primary care services for patients who need both. It's one of the most effective models for improving outcomes, but it creates serious documentation and workflow challenges when your EHR wasn't designed for it.
Whether your practice started in behavioral health and added primary care, or you're coordinating co-located teams, ICANotes gives every clinician a complete, shared view of the patient, and the tools to document, prescribe, bill, and communicate in one place.
Practices providing integrated care typically face
- Fragmented records split across separate behavioral health and medical EHR systems
- Time wasted re-entering shared patient data across platforms
- Billing complexity when psychiatric and primary care services are rendered under the same roof
- Care team communication gaps that create clinical risk
ICANotes fixes all four by putting the whole care team on one shared chart.
Built for Behavioral Health Practices That Treat the Whole Patient
ICANotes Integrated Care is designed for teams coordinating mental health and physical health under one roof.
Behavioral Health Adding Primary Care
Practices that started in behavioral health and are expanding into primary care services.
Community Mental Health Centers
CMHCs providing co-located medical care alongside behavioral health services.
FQHCs
Federally qualified health centers running integrated behavioral health programs.
Psychiatry Practices
Psychiatry groups adding physical health monitoring and medication management.
Multidisciplinary Group Practices
Therapists, psychiatrists, NPs, and primary care providers sharing patients on one team.
Co-located Care Teams
Collaborative environments where medical and behavioral providers work side by side.
Clinician types supported: therapists and counselors, psychiatrists, psychiatric nurse practitioners, social workers, addiction specialists, and primary care providers working in collaborative or co-located settings.
Integrated Care EHR Features That Support the Whole Practice
Clinical, operational, and billing tools built specifically for integrated behavioral health and primary care settings.
Unified Patient Record
Behavioral health and primary care documentation live in one chart. Every team member sees the same history, diagnoses, medications, and notes, with no duplicate entry.
Primary Care Service Notes
Document physical exams, annual wellness visits, and chronic disease management with customizable templates built into the same EHR used for behavioral health charting.
e-Prescribing (EPCS)
Prescribe controlled and non-controlled medications electronically with EPCS-compliant controlled-substance prescribing and integrated PDMP checks for safer prescribing.
Allergies & Medical History
Capture and carry forward allergies, current medications, and relevant medical history across the integrated chart so every provider has the clinical context they need.
Integrated BH Assessments
Access 100+ standardized rating scales, PHQ-9, GAD-7, AUDIT, DAST, and more, with automated scoring and trending built directly into the clinical workflow.
Care Team Communication
HIPAA-compliant internal messaging and shared scheduling let behavioral health and primary care providers coordinate without leaving the EHR or using unsecured channels.
Treatment Planning
Build individualized plans that incorporate behavioral health goals and primary care needs. Goals carry forward automatically into progress notes for coordinated documentation.
Integrated Billing
Bill behavioral health and primary care in one system: CMS-1500, 837P, UB-04, real-time eligibility, and ERA/EOB auto-posting, with coding logic built for BH payer requirements.
Telehealth for Integrated Teams
Deliver HIPAA-compliant video for therapy, psychiatry, and primary care consults, with group telehealth, virtual waiting rooms, and integrated documentation.
HIPAA-Compliant Patient Portal
Patients securely message providers, complete intake forms, access visit summaries, and stay engaged across behavioral and physical health, from any device.
AI-Powered Documentation
ICANotes AI Scribe cuts documentation time with ambient note generation, auto-populated templates, and AI-assisted notes aligned to BH and primary care coding.
ONC-Certified Interoperability
Exchange records with external providers, labs, and hospitals through certified interoperability tools, critical for coordinating care with outside specialists.
How ICANotes Improves Outcomes for Integrated Care
When behavioral health and primary care work from a unified EHR, the benefits go well beyond convenience.
Earlier intervention
Shared records let a primary care provider flag behavioral health concerns and a psychiatrist review physical health data, leading to faster, more accurate diagnoses.
Reduced documentation burden
Integrated workflows eliminate re-entry of shared patient data, giving clinicians more time with patients and less time on administrative tasks.
Better care coordination
When every provider works from the same chart, handoffs are cleaner, referrals are tracked, and no clinical detail falls through the cracks.
Fewer billing errors
Integrated behavioral health billing logic reduces claim denials caused by documentation gaps, coding mismatches, or payer-specific requirements generic EHRs miss.
Simpler compliance
One platform means one HIPAA-compliant system to audit, one ONC-certified record, and one security infrastructure, instead of compliance across disconnected tools.
See it on your own patients
Start a free 30-day trial and run an integrated visit end to end, no credit card required.
Start Free TrialOne Integrated EHR vs. Juggling Separate Systems
Integrated care only works when the technology keeps up with the clinical model. Here's what changes when behavioral health and primary care share one platform instead of two.
- One shared chart for behavioral health and primary care
- No duplicate data entry across systems
- e-Prescribing with EPCS and PDMP for every prescriber
- One billing engine built for behavioral health payer rules
- Care team coordinates inside the EHR, securely
- One HIPAA-compliant, ONC-certified system to maintain
- Records fragmented across two disconnected platforms
- Shared patient data re-entered by hand
- Prescribing split across tools, or missing entirely
- Billing that doesn't match how integrated care is delivered
- Coordination happens over email, phone, or sticky notes
- Two systems to audit, secure, and keep compliant
Integrated Care EHR FAQs
Can ICANotes support both behavioral health and primary care documentation in one system?
What types of integrated care practices use ICANotes?
Does ICANotes support e-prescribing for both psychiatric and primary care medications?
How does ICANotes handle billing for integrated care services?
Is ICANotes HIPAA-compliant for integrated care practices?
Can therapists, psychiatrists, and primary care providers all use ICANotes?
Does ICANotes offer a free trial for integrated care practices?
Ready to Simplify Your Integrated Care Practice?
ICANotes was built for behavioral health, and now it's built for integrated care too. If you're frustrated by disconnected systems, duplicate documentation, or billing complexity, this is the EHR designed to solve exactly those problems.
- Behavioral health and primary care on one shared chart
- e-Prescribing with EPCS and PDMP across both disciplines
- Integrated billing built for behavioral health payer rules
- ONC-certified, HIPAA-compliant, and CARF-ready
- One system to document, prescribe, bill, and coordinate
Questions? Call 866-847-3590 or contact us online.
Start Your 30-Day Free Trial
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