- About Us
- Why ICANotes?
How a patient portal benefits your practice and patients
Submitted by scrowley on Tue, 01/31/2017 - 9:36am
In healthcare we talk often about the patient journey. What it is? What are its pain points? How can we support it and ensure that the outcomes at journey’s end are as positive as possible?
Every patient's journey is different, but overwhelmingly the outcomes of those journeys are more positive when they can be mapped accurately and patient engagement is high throughout the process.
Patient portals offer their users 24-hour access to their personal health information in an intuitive and easily understandable way. A basic patient portal should be a resource patients can use to retrieve important medical information including their medications, immunizations and allergies. The portal can also be a place where they track their health-event visits. It provides them dates and notes on each visit, their discharge summaries – if applicable – and any lab results that may be the product of those visits.
Expanding on the patient portal
While the information presented above forms a solid foundation for any patient portal, health providers who invest further in their portal stand to improve patient engagement and ultimately patient outcomes. The ICANotes Premium Portal option, for example, offers patients the ability to:
- Enter and update their own data through the online intake function. Practices can then review and post the information automatically into ICANotes.
- Load HPI and past histories (psychiatric, medical, family, social and developmental) which will all prepopulate into an initial assessment.
- Sign uploaded forms.
- Confirm or cancel upcoming appointments and review prescribed medications or request refills
- Securely message their provider.
- Receive appointment reminders through email or text.
The benefits of patient engagement
Patient engagement offers immediate benefits to patients by allowing them to better understand their diagnoses and how best to administer or support their own care. This of course all leads to the potential for improved outcomes. However, the benefits of increased patient engagement extend to providers as well.
While patients can use their portal as a helpful way to manage each aspect of their journey, the portal is also an effective communication tool for providers. This communication leads to more informed patients and improved patient satisfaction.
The automation of certain aspects of the patient journey also reduces the need for staff time spent on paperwork and phone calls without patients feeling they have been slighted in terms of the provider’s customer service. All of this makes for a mutually beneficial situation for both patient and provider and improves the path to a quality result at the end of the patient journey.