Customer Stories

ICANotes customers share their success stories and case studies. Check this page often to view new video, print, and audio stories from our customers.

Carl Stephens, LPC, Home-Based Medicaid Services Provider

Carl Stephens, LCPC, a home-based Medicaid services provider in Maryland, describes how ICANotes Behavioral Health EHR improved the quality of his clinical documentation while boosting his productivity. During his Medicaid audit, the auditors informed him that he had the most complete clinical documentation of anybody they had audited in the state

Jeffrey Hamilton, DMin, LCSW, Pastoral Counselor

Jeffrey Hamilton, Pastoral Counselor, discusses how ICANotes Behavioral Health EHR helps helps him quickly create comprehensive progress notes with no typing. The software allows him to balance the clinical skills he has to use with the theological skills he has to integrate into that clinical work. He has been able to easily customize the system to incorporate Paul Pruyser's criteria for spiritual diagnosis.