ICANotes Support

How can we help?

Choose your ICANotes product below to reach the right support portal, knowledge base, and team. Live phone support is available 24/7 for both products.

Get Support

Choose Your Product

ICANotes has two products, each with its own support portal, knowledge base, and resources. Pick yours to get to the right place.

ICANotes Classic

The original ICANotes platform and its support resources, tickets, knowledge base, downloads, and training.

This is you if: you log into ICANotes at ehr.icanotes.com.
ICANotes Classic Support

ICANotes Plus

Our latest cloud platform and its support resources, tickets, knowledge base, video library, and training.

This is you if: you log into ICANotes at app.icanotes.com.
ICANotes Plus Support

Not sure which product you have?

If you log into ICANotes at app.icanotes.com, you're on ICANotes Plus, choose Plus. If you log in at ehr.icanotes.com, you're on ICANotes Classic. Still not sure? Call 866-847-3590 and we'll point you to the right place.

Talk to a person

Contact Support

These reach our team for either product. Live phone support is available 24/7.

Phone

24/7 live support

Text

Text your question

Email

We'll open a ticket

Remote Support

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Trouble reaching us by phone? If your call doesn't connect through our main line, you can also reach support at 443-221-6796.