Q: How do note templates and documentation workflows compare for therapy and psychiatry?

ICANotes offers DSM-5-aligned, audit-ready templates across therapy, psychiatry, case management, PRP, and nursing. Its menu-driven system builds fully narrative notes automatically while maintaining clinical rigor. TherapyNotes focuses on SOAP-based templates that are easy to complete but less customizable. It supports therapy and psychiatry documentation but lacks the advanced structure that behavioral-health programs and medical providers often need.

Q: Are there significant differences in training, onboarding, and implementation time?

Yes. TherapyNotes offers a self-guided onboarding process supported by help articles, video tutorials, and live support as needed. ICANotes includes personalized 1-on-1 training sessions during implementation, led by behavioral-health specialists at no extra cost. As a result, ICANotes’ onboarding is more hands-on, though it can take slightly longer initially due to the depth of features.

Question 1

Which platform is easier to use for clinicians: ICANotes or TherapyNotes?

Accepted Answer

TherapyNotes is often considered easier for beginners and small private practices, thanks to its clean interface and limited number of customizable settings. ICANotes, while more feature-rich, has a slightly steeper learning curve—but its menu-driven templates quickly make documentation faster and more compliant once clinicians get familiar with the workflow. For clinicians managing complex caseloads or multidisciplinary teams, ICANotes’ structure often proves more efficient in the long run.

Question 2

How do note templates and documentation workflows compare for therapy and psychiatry?

Accepted Answer

ICANotes offers DSM-5-aligned, audit-ready templates across therapy, psychiatry, case management, PRP, and nursing. Its menu-driven system builds fully narrative notes automatically while maintaining clinical rigor.

TherapyNotes focuses on SOAP-based templates that are easy to complete but less customizable. It supports therapy and psychiatry documentation but lacks the advanced structure that behavioral-health programs and medical providers often need.

Question 3

Which EHR is best for handling insurance bililng and claims submissions?

Accepted Answer

ICANotes includes integrated billing and revenue cycle tools, allowing users to create, scrub, and submit claims without leaving the EHR. It also offers optional RCM services for practices that want to outsource billing entirely.

TherapyNotes supports billing and electronic claims but charges $0.14 per claim and lacks built-in denial management or RCM support.

For organizations billing at volume, ICANotes provides a more automated and cost-efficient workflow.

Question 4

Are there significant differences in training, onboarding, and implementation time?

Accepted Answer

Yes. TherapyNotes offers a self-guided onboarding process supported by help articles, video tutorials, and live support as needed.

ICANotes includes personalized 1-on-1 training sessions during implementation, led by behavioral-health specialists at no extra cost.

As a result, ICANotes’ onboarding is more hands-on, though it can take slightly longer initially due to the depth of features.

Question 5

Which system has better support and service for technical or billing issues?

Accepted Answer

Both platforms provide 24/7 customer support, but ICANotes stands out for its behavioral-health-trained support staff and free individual onboarding sessions.

Users consistently report that ICANotes’ support team offers more specialized assistance with clinical documentation and billing workflows, while TherapyNotes earns high marks for responsiveness and reliability.