Mental Health EHR FAQs
General
ICANotes is purpose-built for behavioral health and designed to be scalable for solo and small group practices. It’s intuitive, secure, and eliminates the need for templates.
See how ICANotes compares to other mental health EHRs »
Looking for a solution that grows with your practice? Request a demo »
We offer a streamlined onboarding process with step-by-step support to digitize paper records quickly and securely.
Read our guide to EHR data migration »
Our team handles the heavy lifting— start your transition today »
ICANotes provides U.S.-based support via phone, email, and live chat, along with an extensive knowledge base and training library.
Explore our support and training resources. »
Need personalized help? Contact our support team. »
Yes—ICANotes scales effortlessly from solo clinicians to large multi-provider groups, with flexible user roles and billing configurations.
Learn how ICANotes adapts to your practice size. »
Grow without switching systems— request a personalized demo. »
Behavioral health EHRs like ICANotes are designed for narrative-rich documentation, long-term treatment planning, and compliance with mental health-specific regulations.
Explore the key differences between EHR types »
Tailored tools matter— see how ICANotes was built for you »
Pricing for mental health EHRs can vary based on features, users, and practice size. ICANotes offers transparent, affordable plans tailored for behavioral health.
See what affects EHR pricing and how to budget »
Compare costs and features— view our pricing plans »
The best systems offer intuitive charting, secure patient data handling, billing integration, telehealth, and compliance tools built for mental health workflows.
Get the ultimate mental health EHR feature checklist »
Don’t settle for generic tools— explore our platform »
General EHRs often lack the depth and specificity needed for behavioral workflows. A specialized system like ICANotes supports narrative notes, therapy-specific tools, and compliance needs.
Learn why specialization makes a difference »
Designed for clinicians like you— take a product tour »
Yes, ICANotes is one of the only EHRs created specifically for psychiatry and mental health, with tools for med management, therapy notes, and treatment plans.
See what sets psychiatry-focused EHRs apart »
Purpose-built for your specialty— get a psychiatry demo »
Charting
Yes! ICANotes supports group and family therapy documentation with tools tailored for each participant.
Watch a demo on documenting group sessions »
Save time with smart charting tools— schedule a walkthrough »
ICANotes allows clinicians to create, track, and update treatment plans seamlessly across sessions, with built-in progress note tracking.
Learn how ICANotes simplifies treatment planning »
Keep clients on track— explore our charting tools »
ICANotes offers voice-to-text compatibility with popular tools and is exploring future enhancements in natural input technologies.
Read about note-taking enhancements with ICANotes »
See how fast note-writing can be— book a demo »
ICANotes uses a unique button-driven system that eliminates the need for templates, but providers can still customize workflows and note styles.
See how flexible ICANotes charting is »
Tired of rigid templates? Discover smarter documentation »
ICANotes includes dedicated modules for psychiatric intake, med management, and follow-ups—structured specifically for behavioral health providers.
Preview a sample psychiatric note »
Document with accuracy and speed— book a walkthrough »
Practice Management
We recommend structured onboarding, role-based training, and ongoing support. ICANotes includes guided tutorials, live webinars, and a self-paced learning center.
Get the EHR training checklist for your team »
Smooth adoption starts with the right system— see our training tools »
ICANotes integrates billing workflows into your charting process, supporting CMS-1500, ERA, and insurance claim tracking.
Watch how billing works inside ICANotes »
Improve claim accuracy— discover our billing tools »
ICANotes provides clinical and administrative reports, including productivity metrics, appointment trends, and revenue tracking.
Preview our analytics dashboard »
Want deeper insights into your practice? Book a custom demo »
Yes—ICANotes includes a full scheduling calendar with automated appointment reminders via text, email, or phone.
See our scheduling and reminder tools »
Reduce no-shows, increase efficiency— get a free demo »
Absolutely. ICANotes supports multi-location setups, provider-specific calendars, and customizable access levels.
Learn how to manage group practices in ICANotes »
Designed for growing practices— explore enterprise tools »
Compliance
ICANotes is fully HIPAA-compliant with secure encryption, access controls, and audit logs to protect PHI.
Learn how we safeguard your data »
Compliance built-in— explore our security features »
ICANotes is routinely updated to include the latest diagnostic coding standards, including DSM-5-TR and upcoming ICD-11 support.
See our updates on diagnostic code readiness »
Stay current without the headache— see our compliance roadmap »
Yes, ICANotes supports EPCS (Electronic Prescribing of Controlled Substances) with two-factor authentication and DEA compliance.
Read more about e-prescribing with ICANotes »
Ready to streamline medication management? Start your free trial »
ICANotes is updated regularly to align with evolving compliance regulations, clinical guidelines, and industry best practices.
See our product and compliance update history »
Stay ahead of the curve— subscribe to update alerts »
ICANotes is updated regularly to align with evolving compliance regulations, clinical guidelines, and industry best practices.
See our product and compliance update history »
Stay ahead of the curve— subscribe to update alerts »
Not all EHRs are built to handle 42 CFR Part 2. ICANotes is both HIPAA-compliant and 42 CFR Part 2-ready, with controls for sensitive data sharing and privacy.
Read about our behavioral health compliance protocols »
Protect patient privacy— discover our security framework »
Integrations
Yes, ICANotes integrates with secure, HIPAA-compliant telehealth platforms for remote therapy, including video and messaging.
Explore our telehealth features »
See how easy remote care can be— book a demo »
Many EHRs aren’t built for behavioral workflows. ICANotes avoids integration pitfalls with dedicated interfaces for labs, billing, and scheduling.
See the top integration pitfalls (and how we solve them) »
Our support team ensures smooth integrations— talk to an expert »
Yes, ICANotes supports lab integrations, including bidirectional interfaces with major lab providers for results and orders.
Learn about our lab integration capabilities »
Simplify care coordination— request an integration demo »
Yes, ICANotes integrates with many billing services and clearinghouses through industry-standard formats like ANSI 837/835.
Explore billing and clearinghouse options »
Already working with a billing partner? Let’s make it seamless »