A Patient Portal that works for Mental Health Practices

Patients can securely complete intake forms, send messages, request medication refills, view upcoming appointments, access their clinical records, review statements, and submit payments online — all through a single, HIPAA-compliant portal.

Yes. ICANotes allows practices to share patient statements through the portal and enables patients to securely view balances and submit payments online, helping reduce billing-related phone calls and improve collections.

Yes. The ICANotes Patient Portal is fully HIPAA compliant and uses encrypted, secure access to protect patient communications, records, statements, and payment activity.

Yes. The portal supports patient access requirements under the 21st Century Cures Act by allowing clients to view their clinical summaries and health information in accordance with information-blocking regulations.

Yes. Intake forms, consents, and custom documents completed through the portal can be reviewed and merged directly into the client’s chart, eliminating double data entry and manual uploads.

By moving intake, appointment requests, refill requests, billing statements, payments, and routine communication online, the portal significantly reduces phone calls, paperwork, and front-office workload.

Yes. ICANotes is built specifically for behavioral health, and the patient portal reflects the unique documentation, compliance, privacy, and workflow needs of mental health clinicians.

Yes. Practices maintain control over what records and information are shared with patients in accordance with federal regulations and clinical best practices.

Yes. The portal is fully integrated with ICANotes, allowing patient communications, forms, statements, and payments to align with clinical documentation and billing workflows.