Customer Support

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."
Peter Drucker

We believe that delivering superior service is just as important as delivering a quality EHR / EMR product. As a result, we strive to maintain an ongoing dialog with our customers that encourages open and honest feedback. We also welcome suggestions that will help us enhance the value of ICANotes for all clinicians working in the behavioral health profession.

Our support team is available via phone, live chat, or email to assist customers from 8:00 am to 9:00 pm Eastern time (5:00 am to 6:00 pm Pacific time) Monday through Friday. To reach Support by phone, call 443-569-8778.

Our goal is to ensure that ICANotes continues to exceed your expectations. Whether you need assistance with troubleshooting or training, our friendly support experts are waiting to answer your call and respond quickly to address your request.

We believe that our customers:

  • DESERVE unsurpassed service, exceptional courtesy, and responsive listening.
  • EXPECT us to make a positive and lasting impression by being committed, attentive to details, and by following up on whatever we promise.

Your monthly fee includes unlimited training and support, and we encourage you to contact us for additional training as needed to ensure you realize the maximum advantage for your practice.


  • Moving from paper to electronic records in behavioral health
  • Mental Health Group Therapy Notes
  • Patient Portal for Behavioral Health